Compare · Moose
A Moose alternative for a FAQ that answers in the page
Moose is a support desk for Shopify, with an AI chatbot, live chat, tickets, order tracking and a FAQ page you write, all reached from a chat widget. Actually Asked does one part of that, the FAQ, and does it in the page. It writes your FAQ from your store, answers each shopper's own question under it, and adds the questions shoppers keep asking.
Free plan: 50 AI answers a month on one site.
Side by side
Moose and Actually Asked.
| Topic | Moose | Actually Asked |
|---|---|---|
| Where AI answers appear | In its chat widget, which also holds the FAQ articles, order tracking and a ticket form. | Under the FAQ, in the page itself, in your theme's fonts and colours. Shoppers can also highlight any sentence and ask about it. |
| What the AI answers from | Questions and answers you add, your FAQ articles and your product catalogue. | Your store's pages, products and policies, your help center, and the PDF or Word files you upload. |
| Who writes the FAQ | You do, as articles in categories, and you can import them. | It's written from your store when you install the app. You edit whatever you like. |
| Keeping the FAQ current | You add and edit articles yourself. | Questions shoppers keep asking join the FAQ on their own, and anything you edit, pin or remove stays that way. |
| When there's no answer | The chatbot hands the shopper to your team, in live chat or a ticket. | No live chat. The shopper can leave an email and you reply from your own, and every Monday you get an email of what your pages couldn't answer. |
| Order status | Shoppers enter an order or tracking number in the widget and see where it is. | A question about an order points the shopper to your order tracking page, or your contact page. |
| Product pages | FAQs for each product, on its product page. | Each product can have its own questions, shown above your store-wide ones. |
| Install | Shopify only, as a chat widget you switch on in the theme editor. | In Shopify as a theme block, and anywhere else you can paste two lines of HTML. |
| Free plan | Yes. | Yes. It counts only AI answers, never views of your FAQ. |
Checked against moosedesk.com. If something there has changed, tell us at hello@actuallyasked.com.
When Moose is the better fit.
Choose Moose if you want your support in one app, with a chatbot, live chat with your team, tickets, order tracking and a FAQ translated for each language. If what you want is the FAQ itself answering shoppers on the page, written from your store and growing from what they ask, that's Actually Asked, and it sits beside a chat app if you keep one.
What your site gets.
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Two lines to install
Paste a div and a script, or add the block in your Shopify theme editor.
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Real HTML
Plain questions and answers in your page's HTML, with FAQ structured data, so search engines read every entry. On Shopify they're in the page before any script runs.
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Your colours, your radius
Pick a look, then change the colours, corners and spacing in the widget editor. The preview updates as you type.
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Groups and page rules
Group entries under Shipping, Returns and Sizing. Show different entries on different pages with URL rules.
Other comparisons.
Questions about Moose.
It's running on this page, from this site's own pages. Ask your own question at the end, or highlight any sentence above and ask about it.
See what your visitors actually ask.
Free plan: 50 AI answers a month on one site.