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Guides · Roundup

7 Chatbase alternatives, compared

SiteGPT, Chatling and DocsBot are the closest swaps for Chatbase, chat widgets trained on your site and files. Lyro by Tidio, Fin by Intercom and Botpress suit teams that also want live chat, a helpdesk or flows of their own. Actually Asked, ours, answers from the same kind of content in a FAQ on the page, not a chat window.

Chatbase is an AI agent that answers customers in a chat bubble or a help page on your site, and over email, phone, WhatsApp, Messenger and Instagram. It learns from files, a crawl of your website, text, questions and answers you write, Notion, and past Zendesk or Salesforce tickets. Its free plan deletes an agent after 14 days without use.

People look for an alternative when they want a different channel, a person who can take over, a helpdesk they already pay for, or answers that don't live in a chat window at all.

Product Where answers appearWhere answers come fromInstallFree plan
Actually Asked Ours A FAQ section in the page, in your site's fonts and colours Your site, your help center or knowledge base, and PDF or Word files you upload Two lines of HTML on any site, or a theme block on Shopify Yes, with no credit card
SiteGPT A chat bubble, or inline in the page with the bubble hidden; also Slack, Messenger and Google Chat Your pages and sitemaps, files such as PDF, DOCX and CSV, YouTube, and Notion, Google Drive and other connected sources An embed script, with steps for WordPress (a plugin), Shopify, Squarespace, Wix and Webflow No, a 7-day trial that needs a card
Lyro by Tidio Tidio's chat widget, plus email, Messenger, Instagram and WhatsApp Your website and FAQ pages, questions and answers you type or import, PDF files and Zendesk articles; order and cart data on Shopify Shopify (an app), WooCommerce, BigCommerce, WordPress, Wix, Squarespace and other platforms Yes, Tidio's, with 50 Lyro conversations for the life of the account
Fin by Intercom Intercom's Messenger on the web and in apps, email, phone, WhatsApp, Facebook and Instagram, and Zendesk's or Salesforce's own messengers Help center articles, snippets, your website's public pages, PDFs, and content synced from Zendesk, Salesforce, Notion, Confluence and others Through Intercom's Messenger, or Zendesk's or Salesforce's; sign-up is self-serve on Intercom, through sales on other helpdesks No, a 14-day trial
Botpress Its webchat on your site, plus WhatsApp, Messenger, Telegram, Slack, Microsoft Teams and other channels Websites, documents, tables, rich text, a web search, and integrations An embed script, with guides for WordPress, Wix and Webflow Yes
DocsBot A floating widget or one embedded in the page; also a chat page of its own, Slack, Teams, Discord and helpdesks Websites, PDF, Word, Markdown and other files, Notion, Google Drive, Confluence, help centers, and tickets from Zendesk, Freshdesk and Help Scout A script tag, a WordPress plugin, or on Shopify, code pasted into the theme Yes, one bot with the basic source types
Chatling A floating chat, inline in the page or full screen; WhatsApp, Instagram, Telegram and Messenger on paid plans Your website (it crawls up to 1,000 pages), a sitemap, PDF, DOCX and TXT files, text, questions and answers, and Zoho, Zendesk and Notion Code in your site's header, with guides for WordPress, Shopify, Wix, Squarespace, Webflow and others Yes, with no credit card
1

Actually Asked

Ours

An AI FAQ that answers visitors' questions in the page, from your own sources, and adds the questions asked most to the FAQ on its own.

Visitors see the questions asked most, already answered, before they think to ask. A question of their own is answered under the FAQ, and any sentence on the page can be highlighted and asked about. When several visitors ask the same thing, it joins the FAQ on its own. There's no live chat: when your sources don't cover a question, the visitor is pointed to your contact page and can leave an email for you to answer. Every Monday you get an email of what your pages couldn't answer.

Where answers appear
A FAQ section in the page, in your site's fonts and colours
Where answers come from
Your site, your help center or knowledge base, and PDF or Word files you upload
Install
Two lines of HTML on any site, or a theme block on Shopify
Free plan
Yes, with no credit card

When it fits

Choose it when most of what visitors ask is the same few questions before they buy, book or sign up, and you'd rather answer each one once, in the page, where everyone sees it. Choose one of the chatbots below if you need live chat, actions such as order lookups, or answers on WhatsApp and Messenger.

2

SiteGPT

A chatbot trained on your website, files and YouTube videos, the closest like-for-like swap for Chatbase.

It answers only from the content you give it. A visitor can hand the conversation to a person, who replies from the dashboard or the iPhone app, and it collects leads and sends them to email or a CRM.

Where answers appear
A chat bubble, or inline in the page with the bubble hidden; also Slack, Messenger and Google Chat
Where answers come from
Your pages and sitemaps, files such as PDF, DOCX and CSV, YouTube, and Notion, Google Drive and other connected sources
Install
An embed script, with steps for WordPress (a plugin), Shopify, Squarespace, Wix and Webflow
Free plan
No, a 7-day trial that needs a card

When it's the better choice

Choose SiteGPT if you want a chat bubble much like Chatbase's, trained on your site and your videos, with a person able to take over from a phone.

3

Lyro by Tidio

Tidio's AI agent, inside its live chat and helpdesk, answering from your support content.

When Lyro can't answer, or a customer asks for a person, it hands the conversation to your team, or opens a ticket when no one is online. On Shopify it can check an order's status, preview a cart and check whether a product is in stock. We set Tidio beside Actually Asked topic by topic on our Tidio comparison.

Where answers appear
Tidio's chat widget, plus email, Messenger, Instagram and WhatsApp
Where answers come from
Your website and FAQ pages, questions and answers you type or import, PDF files and Zendesk articles; order and cart data on Shopify
Install
Shopify (an app), WooCommerce, BigCommerce, WordPress, Wix, Squarespace and other platforms
Free plan
Yes, Tidio's, with 50 Lyro conversations for the life of the account

When it's the better choice

Choose Lyro if you run a small online store, especially on Shopify, and want live chat, an AI agent and order lookups in one inbox, answering on Instagram, Messenger and WhatsApp as well as your site.

4

Fin by Intercom

Intercom's AI agent for support, sales and ecommerce, which answers and also takes actions such as refunds.

Fin runs multi-step procedures, such as updating an account or processing a refund, and hands off to your team with the conversation's context. Intercom bills it by outcome.

Where answers appear
Intercom's Messenger on the web and in apps, email, phone, WhatsApp, Facebook and Instagram, and Zendesk's or Salesforce's own messengers
Where answers come from
Help center articles, snippets, your website's public pages, PDFs, and content synced from Zendesk, Salesforce, Notion, Confluence and others
Install
Through Intercom's Messenger, or Zendesk's or Salesforce's; sign-up is self-serve on Intercom, through sales on other helpdesks
Free plan
No, a 14-day trial

When it's the better choice

Choose Fin if you already run support on Intercom, or on Zendesk or Salesforce at volume, and want an agent that takes actions across chat, email and phone, not only one that answers.

5

Botpress

A platform for building AI agents, in a visual builder or by describing them in plain language.

It hands a conversation to a person with its history, through Intercom, HubSpot, LiveChat and other helpdesks. Its strength is flows you build yourself, such as account updates, order corrections and refunds, so it rewards someone with the time to build them.

Where answers appear
Its webchat on your site, plus WhatsApp, Messenger, Telegram, Slack, Microsoft Teams and other channels
Where answers come from
Websites, documents, tables, rich text, a web search, and integrations
Install
An embed script, with guides for WordPress, Wix and Webflow
Free plan
Yes

When it's the better choice

Choose Botpress if you want custom multi-step flows and the same agent on WhatsApp, Telegram and Teams, and you have someone to build it.

6

DocsBot

AI agents built around your documentation and past support tickets.

It has no live chat of its own. A visitor who needs a person is handed on through a support link or a helpdesk such as Help Scout, Zendesk or Intercom.

Where answers appear
A floating widget or one embedded in the page; also a chat page of its own, Slack, Teams, Discord and helpdesks
Where answers come from
Websites, PDF, Word, Markdown and other files, Notion, Google Drive, Confluence, help centers, and tickets from Zendesk, Freshdesk and Help Scout
Install
A script tag, a WordPress plugin, or on Shopify, code pasted into the theme
Free plan
Yes, one bot with the basic source types

When it's the better choice

Choose DocsBot if your answers live in documentation and past tickets, and you want the same bot in Slack or Teams for your own staff as well as on the site.

7

Chatling

A no-code AI support agent with a web widget and one inbox for every channel.

Live chat and hand-off to a person come on paid plans; a team member who joins sees a summary of the conversation so far.

Where answers appear
A floating chat, inline in the page or full screen; WhatsApp, Instagram, Telegram and Messenger on paid plans
Where answers come from
Your website (it crawls up to 1,000 pages), a sitemap, PDF, DOCX and TXT files, text, questions and answers, and Zoho, Zendesk and Notion
Install
Code in your site's header, with guides for WordPress, Shopify, Wix, Squarespace, Webflow and others
Free plan
Yes, with no credit card

When it's the better choice

Choose Chatling if you want a no-code bot on a free plan that can float, fill a page or sit inline, with live chat and WhatsApp once you upgrade.

How to choose

  • A chat widget much like Chatbase's: SiteGPT, Chatling or DocsBot. Each learns from your site and files, and each can also sit inline in the page.
  • People answering beside the AI: Lyro by Tidio, or Chatling on a paid plan.
  • A helpdesk you already pay for: Fin, if it's Intercom, Zendesk or Salesforce.
  • Flows of your own across many channels: Botpress.
  • The same few questions, again and again: a FAQ in the page answers each one once, for everyone who reads it, and search engines read it too. That's what Actually Asked does, and our AI chatbot comparison sets the two approaches side by side.

Other guides.

FAQ page examples, and what they have in commonTen real FAQ pages from online stores, software and services, with their questions quoted, and the habits the good ones share. How to write FAQs your customers actually readEight steps from the questions customers really ask to a FAQ that stays true, with a template for each entry and for the page. Shopify FAQ apps comparedSeven Shopify apps for a FAQ, from accordions you type to AI that answers shoppers, and Shopify's own Knowledge Base.

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