Feature · Self-improving FAQ

A FAQ that updates itself

Actually Asked groups what shoppers ask, drafts answers from your pages, and suggests the ones worth publishing. You decide what goes live.

How do I wash a garment dyed shirt?Machine wash at 30 degrees and dry flat. The colour settles after the first wash.From /pages/care
Is the linen pre-washed?Yes. Every shirt is washed before it ships, so it won't shrink further.From /products/linen-shirt
Can I change my delivery address?Until the order ships, yes. Reply to your confirmation email with the new address.From /policies/shipping

How a question becomes an entry

From forty ways of asking to one answer.

Shoppers ask the same thing in different words. Those words are grouped into one question, answered from your pages, and ranked into your FAQ.

01Shoppers ask, in their words

does it run small?? is the M on the small side fits small or true to size should i size up runs small? + 36 more this month

02Grouped into one question

Does the linen shirt run small? 41 shoppers · last 30 days Publishes once 3 different shoppers ask

03Answered from your page

It fits true to size. If you're between sizes, take the larger one.

/pages/size-guide Not on your pages? It goes to your gap report.

04Live in your FAQ

How long does shipping take? #1Does the linen shirt run small? #2Can I return a washed shirt? #3Do you ship to Norway?

You stay in charge

New suggestions wait for your yes. What you write, pin or remove stays that way.

A first FAQ on day one

When your site is read, the first entries are written from your pages and published, so the FAQ is never empty.
Suggestions you approve

Each new read adds suggested entries. Publish the good ones, dismiss the rest, and dismissed ones never come back.
Pin what matters

Pin Shipping and Returns to the top. Ranking fills the remaining slots with what shoppers open and ask most.
Your edits stay yours

The system never overwrites an entry you edited, never moves a pinned one, and never republishes one you removed.