Compare · Crisp
A Crisp alternative that answers in the page
Crisp's AI agent, Hugo, answers visitors in a chat widget in the corner of your site, beside live chat, a shared inbox and tickets. Actually Asked puts the answers in the page itself, as a FAQ in your fonts and colours that visitors read, ask under, and that grows from what they ask.
Free plan: 50 AI answers a month on one site.
Side by side
Crisp and Actually Asked.
| Topic | Crisp | Actually Asked |
|---|---|---|
| Where answers appear | In a chat widget in the corner of the page, and on WhatsApp, Messenger, Instagram and email. | In a FAQ section of the page, in your layout, fonts and colours. Visitors can also highlight any sentence and ask about it. |
| What visitors see before they ask | The chat bubble, proactive messages, and help articles inside the widget. | The questions asked most, already answered. |
| Where answers come from | Hugo answers from snippets you write, your knowledge base, a crawl of your website and files you upload. | Only your own sources. Your site, your help center or knowledge base, and the PDF or Word files you upload, private ones included. |
| Keeping answers current | You add snippets and articles for Hugo to answer from. | Questions visitors keep asking join the FAQ on their own, and anything you edit, pin or remove stays that way. |
| When there's no answer | Hugo says so, or hands the conversation to your team in Crisp's inbox. | No live chat. The visitor can leave an email and you reply from your own, and every Monday you get an email of what your pages couldn't answer. |
| Install | A script, or plugins and apps for WordPress, Shopify, Webflow, Wix, Squarespace and more. | Anywhere you can paste two lines of HTML, and in Shopify as a theme block. |
| Free plan | Yes, without AI answers. | Yes, with AI answers and no credit card. |
Checked against crisp.chat. If something there has changed, tell us at hello@actuallyasked.com.
When Crisp is the better fit.
Choose Crisp if your team wants one inbox for chat, email, WhatsApp and social, and to talk to visitors live. Most visitors ask the same few questions, though, and Actually Asked answers those in the page, where everyone sees them before they think to open a chat. Try it beside Crisp, and take the bubble off once the FAQ answers what visitors ask.
What your site gets.
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Two lines to install
Paste a div and a script, or add the block in your Shopify theme editor.
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Real HTML
Plain questions and answers in your page's HTML, with FAQ structured data, so search engines read every entry. On Shopify they're in the page before any script runs.
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Your colours, your radius
Pick a look, then change the colours, corners and spacing in the widget editor. The preview updates as you type.
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Groups and page rules
Group entries under Shipping, Returns and Sizing. Show different entries on different pages with URL rules.
Other comparisons.
Questions about Crisp.
It's running on this page, from this site's own pages. Ask your own question at the end, or highlight any sentence above and ask about it.
See what your visitors actually ask.
Free plan: 50 AI answers a month on one site.