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Compare · Freshdesk

A Freshdesk alternative that answers in the page

Freshdesk is a help desk, with tickets, a knowledge base on its own portal, and, with Freshdesk Omni, live chat and Freddy AI Agent in a chat widget. Actually Asked answers visitors in the page itself. It reads your Freshdesk knowledge base, your site and your files, shows the questions asked most as a FAQ in your fonts and colours, and answers new ones under it.

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Free plan: 50 AI answers a month on one site.

Side by side

Freshdesk and Actually Asked.

Freshdesk Actually Asked
Where AI answers appear With Freshdesk Omni, in a chat widget that opens from an icon on your site, and on WhatsApp, Instagram, Messenger and email. In a FAQ section of the page, in your layout, fonts and colours. Visitors can also highlight any sentence and ask about it.
What visitors see before they ask The help widget's icon. Opened, it shows your most viewed articles, a search and a contact form. The questions asked most, already answered, where they're reading.
Where answers come from Freddy AI Agent answers from your knowledge base articles, web links, files and questions and answers you write. Your site, your help center, a public Freshdesk one included, and the PDF or Word files you upload.
Your knowledge base A portal of its own, on a freshdesk.com address or a subdomain of yours. Its articles show in the widget, not in your pages. Read by its address and again every week, so its answers show in your own pages.
When there's no answer The AI agent passes the visitor to your team with the conversation so far, or sends a fallback message. No tickets or live chat. The visitor can leave an email and you reply from your own, and every Monday you get an email of what your pages couldn't answer.
Install A code snippet on every page, or the widget code pasted into your Shopify theme. Anywhere you can paste two lines of HTML, and in Shopify as a theme block.

Checked against freshworks.com. If something there has changed, tell us at hello@actuallyasked.com.

When Freshdesk is the better fit.

Choose Freshdesk if your team works tickets across email, chat and social, and wants an AI agent that hands conversations over with their history. If what you want is the questions visitors keep asking answered where they read, Actually Asked does that from the knowledge base you already keep in Freshdesk. Take the widget off once the FAQ answers what visitors ask, and keep Freshdesk for your tickets.

What your site gets.

  • Two lines to install

    Paste a div and a script, or add the block in your Shopify theme editor.

  • Real HTML

    Plain questions and answers in your page's HTML, with FAQ structured data, so search engines read every entry. On Shopify they're in the page before any script runs.

  • Your colours, your radius

    Pick a look, then change the colours, corners and spacing in the widget editor. The preview updates as you type.

  • Groups and page rules

    Group entries under Shipping, Returns and Sizing. Show different entries on different pages with URL rules.

Other comparisons.

Questions about Freshdesk.

This FAQ is Actually Asked

It's running on this page, from this site's own pages. Ask your own question at the end, or highlight any sentence above and ask about it.

See what your visitors actually ask.

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Free plan: 50 AI answers a month on one site.