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A Gorgias alternative for answers in your store's pages
Gorgias is a help desk for Shopify brands, with an inbox for every channel, an AI agent that answers in chat and changes orders, and AI FAQs on product pages that open a chat. Actually Asked does the FAQ, in the page. It writes your FAQ from your store, answers each shopper's own question under it, and adds the questions shoppers keep asking.
Free plan: 50 AI answers a month on one site.
Side by side
Gorgias and Actually Asked.
| Topic | Gorgias | Actually Asked |
|---|---|---|
| Where AI answers appear | In its chat widget, and over email and SMS. Its AI FAQs on product pages open a chat when a shopper picks a question. | Under the FAQ, in the page itself, in your theme's fonts and colours. Shoppers can also highlight any sentence and ask about it. |
| Which questions show | Its AI FAQs are generated for each product, and you can't choose or edit them. | The ones shoppers ask most, starting from a FAQ written from your store when you install the app. You edit, pin or remove any of them, and that stays. |
| What the AI answers from | Your store's orders, customers and products, your help center, your public website, guidance you write, and documents. | Your store's pages, products and policies, your help center, and the PDF or Word files you upload. |
| Orders | Its AI agent can look up, edit, cancel and refund orders, change addresses and start returns. | A question about an order points the shopper to your order tracking page, or your contact page. |
| Talking to your team | One inbox for email, chat, SMS, WhatsApp, Instagram, Facebook and voice, where every chat becomes a ticket. | No inbox or live chat. A shopper without an answer can leave an email, and you reply from your own. |
| Install | Shopify first, and also BigCommerce, Magento and other websites. | In Shopify as a theme block, and anywhere else you can paste two lines of HTML. |
| Free plan | No. A free trial. | Yes. It counts only AI answers, never views of your FAQ. |
Checked against docs.gorgias.com. If something there has changed, tell us at hello@actuallyasked.com.
When Gorgias is the better fit.
Choose Gorgias if your team answers shoppers on every channel from one inbox, and wants an AI agent that edits, cancels and refunds orders. Most of what shoppers ask before they buy is the same few questions, though, and Actually Asked answers those in the page, from your store and your Gorgias help center. Take the chat off once the FAQ answers what shoppers ask, and keep Gorgias for your inbox and orders.
What your site gets.
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Two lines to install
Paste a div and a script, or add the block in your Shopify theme editor.
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Real HTML
Plain questions and answers in your page's HTML, with FAQ structured data, so search engines read every entry. On Shopify they're in the page before any script runs.
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Your colours, your radius
Pick a look, then change the colours, corners and spacing in the widget editor. The preview updates as you type.
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Groups and page rules
Group entries under Shipping, Returns and Sizing. Show different entries on different pages with URL rules.
Other comparisons.
Questions about Gorgias.
It's running on this page, from this site's own pages. Ask your own question at the end, or highlight any sentence above and ask about it.
See what your visitors actually ask.
Free plan: 50 AI answers a month on one site.