Compare · LiveChat
A LiveChat alternative that answers in the page
LiveChat is live chat in a small window on your site, now sold to new customers as Text, with an AI agent that answers before your team does. Actually Asked answers in the page itself, as a FAQ in your fonts and colours that visitors read, ask under, and that grows from what they ask.
Free plan: 50 AI answers a month on one site.
Side by side
LiveChat and Actually Asked.
| Topic | LiveChat | Actually Asked |
|---|---|---|
| Where answers appear | In a chat widget in the bottom-right corner, on a chat page of its own, and over email, Messenger, WhatsApp and SMS. | In a FAQ section of the page, in your layout, fonts and colours. Visitors can also highlight any sentence and ask about it. |
| What visitors see before they ask | A greeting and quick replies, and greetings, pop-ups and invitations aimed at the page. | The questions asked most, already answered. |
| Where answers come from | Your website's pages, files, articles you write in it, and your product catalogue. | Only your own sources. Your site, your help center or knowledge base, and the PDF or Word files you upload, private ones included. |
| Talking to your team | Live chat, email and tickets in one inbox. The AI agent hands a chat to your team, or makes a ticket when nobody's free. | No live chat. A visitor without an answer can leave an email, and you reply from your own. |
| What you learn | A list of the questions its AI couldn't answer, and a weekly report of chat topics. | Every Monday, an email of what visitors asked and what your pages couldn't answer, and the questions asked most join your FAQ on their own. |
| Install | A script, or WordPress, Shopify, Webflow, Squarespace, Wix and more. | Anywhere you can paste two lines of HTML, and in Shopify as a theme block. |
| Free plan | No. A free trial. | Yes, with AI answers and no credit card. |
Checked against livechat.com. If something there has changed, tell us at hello@actuallyasked.com.
When LiveChat is the better fit.
Choose LiveChat if your team wants to talk to visitors as they browse, see who's on the site, and sell in the chat. Most questions are the same few, though, and Actually Asked answers those in the page, for everyone, before they think to ask. Try it beside LiveChat, and take the chat off once the FAQ answers what visitors ask.
What your site gets.
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Two lines to install
Paste a div and a script, or add the block in your Shopify theme editor.
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Real HTML
Plain questions and answers in your page's HTML, with FAQ structured data, so search engines read every entry. On Shopify they're in the page before any script runs.
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Your colours, your radius
Pick a look, then change the colours, corners and spacing in the widget editor. The preview updates as you type.
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Groups and page rules
Group entries under Shipping, Returns and Sizing. Show different entries on different pages with URL rules.
Other comparisons.
Questions about LiveChat.
It's running on this page, from this site's own pages. Ask your own question at the end, or highlight any sentence above and ask about it.
See what your visitors actually ask.
Free plan: 50 AI answers a month on one site.