Compare · tawk.to
A tawk.to alternative that answers in the page
tawk.to is free live chat, with a widget that floats in the corner of your site and an AI add-on that can answer when nobody's online. Actually Asked answers in the page itself, as a FAQ in your fonts and colours, from your site, help center and files, and it grows from what visitors ask.
Free plan: 50 AI answers a month on one site.
Side by side
tawk.to and Actually Asked.
| Topic | tawk.to | Actually Asked |
|---|---|---|
| Where answers appear | In a chat widget that floats over the page, usually in the bottom-right corner. It can also sit inside a page, as the same chat. | In a FAQ section of the page, in your layout, fonts and colours. Visitors can also highlight any sentence and ask about it. |
| What visitors see before they ask | The widget, with knowledge base search and articles, and messages set off by the page or what a visitor does. | The questions asked most, already answered. |
| Where AI answers come from | AI Assist answers from FAQs, text, documents and tables you add, your knowledge base and websites, and on Shopify, orders and products. | Your site, your help center or knowledge base, the PDF or Word files you upload, and on Shopify your products and policies. |
| Talking to your team | Live chat, a shared inbox, tickets and a CRM. | No live chat. A visitor without an answer can leave an email, and you reply from your own. |
| Keeping answers current | You add the FAQs, text and documents AI Assist answers from. | Questions visitors keep asking join the FAQ on their own, and every Monday you get an email of what your pages couldn't answer. |
| Install | A snippet before </body>, or one-click installs for Shopify, WordPress, Wix and more. | Anywhere you can paste two lines of HTML, and in Shopify as a theme block. |
| Free plan | Yes. AI Assist is an add-on, with a free tier for low volume. | Yes, with AI answers and no credit card. |
Checked against tawk.to. If something there has changed, tell us at hello@actuallyasked.com.
When tawk.to is the better fit.
Choose tawk.to if you want free live chat, tickets and a CRM, and someone on your team to answer visitors as they ask. The questions visitors ask most are the same few, though, and Actually Asked answers those in the page, for everyone, whether or not anyone's online. Try it beside tawk.to, and take the widget off once the FAQ answers what visitors ask.
What your site gets.
-
Two lines to install
Paste a div and a script, or add the block in your Shopify theme editor.
-
Real HTML
Plain questions and answers in your page's HTML, with FAQ structured data, so search engines read every entry. On Shopify they're in the page before any script runs.
-
Your colours, your radius
Pick a look, then change the colours, corners and spacing in the widget editor. The preview updates as you type.
-
Groups and page rules
Group entries under Shipping, Returns and Sizing. Show different entries on different pages with URL rules.
Other comparisons.
Questions about tawk.to.
It's running on this page, from this site's own pages. Ask your own question at the end, or highlight any sentence above and ask about it.
See what your visitors actually ask.
Free plan: 50 AI answers a month on one site.